Hello, I’m Phuong, a lead design. I have 9 years of experience. During the past few years, I’ve worked with major companies, before starting a project, it's important to understand requirement so design a process for the team.


The first step is to determine actual requirements of the task, identify the subjects and list out goals and relevant questions.

Note: Always make questions from different aspects related to the topic, do not hesitate to ask and select whether the question is appropriate or not. Any questions need to be noted down at this step.
SOME EXAMPLES OF COMMON QUESTIONS (**Depending on the type of topic, ask as many questions as possible)

·      What are the target subjects?

·      What are solutions for it?

·      What are results?


Task: Research orientation to develop FAQ sections for GemPages.

Instruction:The first things which the doer has to do are to identify the subjects and ask relevant questions.

Here are some questions to ask:

·      What is a FAQ page?

·      Who does it serve?

·      Which problems will the FAQ help GemPages customers with?

·      What is the structure of the content in the FAQ? How many headings are there?

·      Is this FAQ shared by GP and ES? How to easily switch for users?

·      How is it built to write or manage articles easily?

·      What have been other page builder apps done for their FAQ page? What are their advantages?

·      Is it necessary to analyze a few case studies to better answer the questions you have asked earlier?


After identifying subjects and listing many relevant questions, you should arrange and organize questions even revise questions to filter out unnecessary questions. Therefore, we can avoid wasting time for these kinds of questions.

How do I do this?

1.    List questions in two columns: the first column is for the list of question, the second one is for preliminary explanation of corresponding questions

2.    Get insight into the explanatory column where identifies the problems that the corresponding question will solve. After analyzing, if you realize that it is ineffective, you can remove it from the list, Otherwise, you can make better questions by wording it again.

EXAMPLE 1: Take a look at the below image to know which is a good question.

Source: Internet

EXAMPLE 2: Analyze the questions listed in the step 1 (Research orientation to develop FAQ sections for GemPages.)


1.    Establish criteria as below:

·      Types of information should be collected in order to answer the listed questions or issues

Source: Internet

·      Place and time of research(Record the time period and place when you conduct a research). Also note the date whenever you update any information.

·      Participants and research resources (List participants if you conduct a survey, citing resources used in the research. You should notice the published date of sources and evaluate the information to make sure it reliable).

·      Variables and theories (if any)

·      Methods of data collection and analysis

·      Case studies

2.    Determine your data collection method

·      Once you identify types of data, you need to define method, places, and time for data collection

Source: Internet

3.    Determine your data analysis method

·      To answer your research questions, you will have to analyze the collected data. The final step in the study design is to review your data analysis methods

·      Quantitative data: To analyze numerical data, you will probably use statistical methods. They usually require applications like Excel, SPSS or SAS. Statistical methods can be used to analyze average, frequency, sample and correlation among variables. When doing research, you should define these variables obviously and develop theories about the relationship between them. You can then choose the appropriate statistical method to test these hypotheses.

·      Qualitative data: Analysis of words or images is commonly a more flexible process related to a researcher's subjective judgment. You can focus on identifying and categorizing key topics, interpreting samples and statements, or understanding social contexts and meanings. When creating your research design, you should consider which approach you will take to analyze the data. Topics and categories may be clear once you collect data, but you need to decide what you want to achieve in the analysis process.

o For example: Do you simply want to describe perceptions and experiences of participants? Or would you analyze the significance of their responses in relation to their social context? Analysis of you will only focus on what or how it is expressed.


All research proposals are designed to solve a problem or convince someone such as funding agencies, organizations, other teams within your company, or supervisors that your project is worthwhile.

·      Research purposes

·      Relevance: Convince your reader that what you came up with was interesting, unique, and important.

·      Knowledge background: Showing that you are familiar with this field, you understand the current state of research on the subject and your idea has a strong academic background.

·      Approach: Make a case for your methodology, showing that you prepare carefully for data, tools, and processes needed to conduct your research.

·      Feasibility: Confirm that the project is deployable.

To achieve the objectives, the presentation should have the following structure:

1.    Introduction

·      A brief explanation of the research purpose as below:

o  Introduce the topic

o  Contextualize why research needs to be deployed

o  Outline problem statements and research questions

o  Brief general conclusion to move to details.

2.    Organize research

·      Go in-depth and detail to answer each question and problem with the searched data. Present clearly with fully compelling images and data.

3.    Make conclusions: can even estimate funding, participants, time and implementation method.